Refund Policy
Effective July 21, 2026
Overview
ObraMaestra ("ObraMaestra", "we", or "our") offers a subscription-based Pro plan that gives contractors and construction professionals access to advanced AI-powered budgeting features. We want you to be satisfied with your purchase and we stand behind the quality of our service.
This Refund Policy describes when and how refunds are issued for ObraMaestra subscriptions.
14-Day Money-Back Guarantee
You may request a full refund within 14 calendar days of any charge, including your first purchase and any subsequent renewal charge.
There are no conditions and no exceptions. You do not need to give a reason, you do not need to meet any usage requirement, and the guarantee is not limited to a single request or to your first billing period. If you ask within 14 days of a charge, we refund it in full.
To request a refund, email us at contacto@obramaestra.com from the address associated with your account. That is all we need.
Subscription Renewals
ObraMaestra Pro is billed on a recurring monthly basis. By subscribing, you authorize us (or our payment processor) to charge your payment method automatically at the start of each billing period.
Every renewal charge is covered by the same 14-day guarantee described above. If you notice a renewal you did not intend, contact us within 14 days of that charge and we will refund it in full.
You can also cancel at any time to stop future charges, either from your account settings or by contacting us at contacto@obramaestra.com. Cancelling stops future charges and your Pro access remains active until the end of the current billing period.
Refunds Beyond 14 Days
The 14-day guarantee is a minimum, not a ceiling. If something went wrong outside that window, such as a duplicate charge caused by a technical error on our end, a charge made after you asked us to cancel, or an extended service outage, contact us and we will make it right.
Free Plan
ObraMaestra offers a free plan with no payment required. No refunds are applicable to free plan usage since no charges are made.
Payment Processing
In Chile and the rest of Latin America (Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru and Uruguay), payments are processed by dLocal.
In Spain and the United States, payments are processed by Paddle, acting as Merchant of Record. Paddle handles billing, invoicing, and applicable taxes on our behalf.
Refunds are credited to your original payment method through the same provider that processed the charge.
Refund processing times vary by payment method and financial institution, but typically take 5 to 10 business days to appear on your statement.
How to Request a Refund
To request a refund, please contact us at:
Please write from the email address associated with your ObraMaestra account so we can identify the charge. Nothing else is required.
We respond to all refund requests within 3 business days.
Changes to This Policy
ObraMaestra may update this Refund Policy at any time. Changes will be communicated via our platform or by email. Continued use of the service after such changes constitutes acceptance of the updated policy.
Contact
Questions about this Refund Policy? Contact us at: contacto@obramaestra.com
ObraMaestra · Santiago, Chile